Complaints

We take complaints seriously. If you are dissatisfied with any aspect of your policy or our service, please tell us.

How to complain

Write to us at [email protected] or at:

Please include your policy number, the name of the insured, and a description of your concern.

What happens next

We will acknowledge your complaint in writing within three business days of receipt. Your policy is underwritten by specific underwriters at Lloyd's, and we will forward your complaint to them for handling. They will investigate and respond to you directly.

If you remain dissatisfied

You may contact Lloyd's directly:

Complaints, Lloyd's, One Lime Street, London EC3M 7HA, United Kingdom
[email protected]

You may also contact the insurance department of your state. Contacting your state insurance department does not affect your right to pursue your complaint through the process above.